How can I report a delivery rider?​​​​​​​

We’re sorry to hear that you may have had a concerning experience involving one of our delivery riders.

For orders made through the Jollibee App/Jollibee Official Website:

If you would like to report an issue involving a delivery rider, please contact our customer support team.​

To help us investigate, kindly include the following details:

1. Order Number/ID​

2. The date and time of delivery​

3. If available, the Rider’s name​

4. If available, the Rider’s contact number​

5. A detailed description of what occurred

Once submitted, your report will be reviewed thoroughly, and appropriate action will be taken when found necessary.​

For orders made through GrabFood or foodpanda:

Please contact the official support channels as detailed below:​

foodpanda
support@foodpanda.ph

Grab
support@grab.ph
 

Kindly ensure to include the following details:​

1. Order Number/ID​

2. The date and time of delivery​

3. If available, the Rider’s name​

4. If available, the Rider’s contact number​

5. A detailed description of what occurred​