Payment methods and changes to an existing order are managed by the platform where you placed the order. Jollibee online orders are now placed through GrabFood or foodpanda.
For any concern about an existing order - including cancellation, order changes, tracking, delivery, rider concerns, payment, charges, refunds, or missing/wrong items - please contact the support team of the platform where you placed the order. Jollibee Help Center and Jolly cannot cancel, modify, refund, or open a support request for GrabFood or foodpanda orders.
GrabFood: Open the Grab app, select the relevant order, open Help Centre, and use the available Chat/Contact Support option for that order. foodpanda:
Open the foodpanda app, go to Help Centre > Get Help with My Orders, select the relevant order, and use in-app chat. You may also email support@foodpanda.ph.”