If you’ve requested a refund for a Jollibee order paid via GCash and something doesn’t seem right like receiving the wrong amount, entering an incorrect GCash number, or waiting longer than expected don’t worry. Help is available, and here’s who you should reach out to.
Common Issues You Might Encounter
- Refunded amount is incorrect
- Refund sent to the wrong GCash number
- No refund received after several days
- Missing or unclear confirmation messages
Who to Contact
1. GCash Help Center
For payment-related concerns, GCash is your go-to support team. They can assist with:
- Refund tracking
- Wrong GCash number issues
- Delayed or missing refunds
👉 Visit and file a ticket under “Refunds and Disputes”. Make sure to include:
- Screenshot of your payment
- Transaction reference number
- Details of your Jollibee order
2. Jollibee Customer Service
If the issue is related to the order itself—like a canceled transaction or incorrect items—Jollibee’s support team can help clarify and coordinate with GCash if needed.
You can reach them via:
- The Jollibee app’s Help section
Note:
When contacting support, be clear and complete in your message. Include:
- Your full name
- GCash mobile number
- Order number
- Screenshots of payment and order confirmation
- A short explanation of the issue