Ordering from Jollibee using GCash is fast and convenient but what happens when something goes wrong? Whether your order didn’t arrive, was incorrect, or you were charged twice, here’s a step-by-step guide to help you request a refund for your GCash payment.
Step 1: Identify the Issue
Before requesting a refund, make sure you know exactly what went wrong:
- Was your order not delivered?
- Did you receive the wrong items?
- Were you charged more than once?
- Did the payment go through but the order didn’t?
Take note of the transaction details from your GCash app, including:
- Transaction ID
- Date and time
- Amount paid
- Merchant name (Jollibee)
Step 2: Contact Jollibee’s Restaurant Team
Jollibee is responsible for handling order-related issues and initiating refunds. If you made the purchase at a specific branch, the best course of action is to contact that store directly.
Please contact the Restaurant Team where you made the purchase. Store contact details can be found on this link: https://order.jollibee.com/en/ph/stores.
Provide all relevant details including your order number, payment method (GCash), and the issue you encountered.
Step 3: Understand GCash’s Role
GCash acts only as a payment channel. It does not process refunds directly for merchant transactions. According to , the merchant (in this case, Jollibee) must approve and initiate the refund.
Once Jollibee confirms the refund, the amount will be credited back to your GCash wallet. This may take a few business days depending on their processing time.
Step 4: Follow Up and Monitor
After submitting your request:
- Keep your GCash app notifications on
- Monitor your wallet balance
- Save all correspondence with Jollibee for reference
If you don’t receive a refund within the expected timeframe, you can escalate the issue by submitting a ticket through the or exploring legal remedies under Philippine consumer protection laws.