If you need further assistance, you can contact the store directly for more details on your order status. You can find the store's contact information in our Store Directory or reach out via the phone icon on the order tracking screen of the Jollibee Philippines app or website.
- Delivery Order Modifications: Once your order has been confirmed, no further modifications can be made directly through the Platform. However, for minor adjustments that do not affect the price or items such as modifying special instructions (e.g., requesting unsalted fries), you may contact the store handling your order directly. Please note that any minor adjustments are subject to the discretion of the store and may be refused.
- Delivery Order Cancellations: Once your order has been confirmed, you can cancel your order as long as the store has not started its preparation. Only immediate orders can be cancelled. Scheduled orders cannot be cancelled. If preparation has already started, order cancellations may be allowed at the discretion of the store handling your order. To request a cancellation, you must contact the serving store directly. Approval of any cancellation is not guaranteed and may depend on the status of the order at the time of the request.
- Pick-Up Order Modifications: Once your order has been confirmed, no further modifications can be made directly through the Platform. However, for minor adjustments that do not affect the price or items such as modifying special instructions (e.g., requesting unsalted fries), you may contact the store handling your order directly. Please note that any minor adjustments are subject to the discretion of the store and may be refused.
- Pick-Up Order Cancellations: Once your order has been confirmed, you can cancel your order as long as the store has not started its preparation. Only immediate orders can be cancelled. Scheduled orders cannot be cancelled. If preparation has already started, order cancellations may be allowed at the discretion of the store handling your order. To request a cancellation, you must contact the serving store directly. Approval of any cancellation is not guaranteed and may depend on the status of the order at the time of the request.