Instructions for payment reversal process for Jollibee Kids Party booking.
CASHLESS/ONLINE PAYMENT REFUND:
1. Prepare supporting documents
- All cancellations must be supported with the following documents and request refund to the Store you booked by calling or going to the Store:
- Letter of Request for Cancellation indicating the reason for the cancellation.
- Booking/Reservation Confirmation
- Proof of Payment/Payment Confirmation/Proof of Deposit/Acknowledgement Receipt
NOTE: Cashless/online payment refund will also be refunded on the online payment merchant used upon booking.
2. Automatic refund
- If you cancel on the same day before midnight within the booking site or cashless payment through In-Store payment terminal - the hold amount is released instantly.
- You will receive a confirmation email receipt if the hold amount is released instantly.
3. Manual refund request
- If you cancel on the next day after midnight within the booking site or cashless payment through In-Store payment terminal - reach out to the Store for them to submit a manual refund request.
- Head over to Store Directory site using your browser to locate their contact information.
- Enter the address of the branch in the free form section.
- Click the “Filters” button.
- Choose the kilometer radius to search your store location booked.
- Tick-on “Party” as additional filter then click the “Apply” button.
- Search result will list down all Jollibee store with party zone area with the kilometer radius chosen.
- You may also click the
Information icon to access their contact information.