Skip to main content

How to request for refund on my payment for the Jollibee Kids Party

Updated

Instructions for payment reversal process for Jollibee Kids Party booking.

CASHLESS/ONLINE PAYMENT REFUND:

1. Prepare supporting documents

  • All cancellations must be supported with the following documents:
  • Letter of Request for Cancellation indicating the reason for the cancellation.
  • Booking/Reservation Confirmation
  • Proof of Payment/Payment Confirmation/Proof of Deposit/Acknowledgement Receipt

2. Automatic refund

  • If you cancel on the same day before midnight within the booking site or cashless payment through In-Store payment terminal - the hold amount is released instantly.
  • You will receive a confirmation email receipt if the hold amount is released instantly.

A screenshot of a computer AI-generated content may be incorrect., Picture

 

3. Manual refund request

  • If you cancel on the next day after midnight within the booking site or cashless payment through In-Store payment terminal - reach out to the Store for them to submit a manual refund request.
  • Head over to Store Directory site using your browser to locate their contact information.
  • Enter the address of the branch in the free form section.
  • Click the “Filters” button.
  • Choose the kilometer radius to search your store location booked.
  • Tick-on “Party” as additional filter then click the “Apply” button.
  • Search result will list down all Jollibee store with party zone area with the kilometer radius chosen.
  • You may also click the Picture 1, Picture Information icon to access their contact information.

A screenshot of a red and white box AI-generated content may be incorrect., Picture

 

4. Manual refund payment processing days

Maya / Gcash eWallet payment

  • It will take 3-5 business days after the customer's e-Wallet provider processes the refund

Card payment

  • Processing may take 20-30 banking days

Cash payment/In-store payment

  • Head over to the Branch by accessing the Store Directory site using your browser to locate map Directions.
    • Enter the address of the branch in the free form section.
    • Click the “Filters” button.
    • Choose the kilometer radius to search your store location booked.
    • Tick-on “Party” as additional filter then click the “Apply” button.
    • Search result will list down all Jollibee store with party zone area with the kilometer radius chosen.
    • You may also click the Picture 1, Picture Information icon to access map Directions going to the store and their contact information.

A screenshot of a red and white box AI-generated content may be incorrect., Picture

Straight Connector 4, Shape

Important notes:

  • Please read Jollibee Kids Paty Terms and Conditions for additional details on booking, payment methods, price adjustments, party conditions, mascot appearance, refunds/cancellation and liability.

 

 

CASH/IN-STORE PAYMENT REFUND:

1. Prepare supporting documents

  • All cancellations must be supported with the following documents:
  • Letter of Request for Cancellation indicating the reason for the cancellation.
  • Booking/Reservation Confirmation
  • Proof of Payment/Payment Confirmation/Proof of Deposit/Acknowledgement Receipt

2. Go to Store location

  • Straight Connector 4, ShapeCustomer to go to their selected Jollibee branch to process their refund.

Important notes:

  • Please read Jollibee Kids Paty Terms and Conditions for additional details on booking, payment methods, price adjustments, party conditions, mascot appearance, refunds/cancellation and liability.

Related articles