We understand that sometimes plans change, and you may need to cancel your party. Here’s what you need to know on cancellation and cancellation fees if applicable:
Force Majeure:
- Should any fortuitous event/force majeure prevent the party from occurring on the day of the event, the Customer has the option to rebook the party subject to the availability of the store on the chosen date. Any down payment previously made shall be applied to the revised booking.
- Should the Customer wish to cancel the party instead, the previous down payment shall be refunded.
NOTE: "Force Majeure" shall mean unavoidable causes beyond the control and without fault or negligence of the parties, including but not restricted to, acts of God (such as flood, earthquake, or typhoon), war (declared or undeclared), acts of governmental authorities, riot, civil commotion, fire, or general strikes. For avoidance of doubt, this shall also include government orders that may limit the participation of children in social gatherings.
Prior notice:
- The Customer may cancel a booking for any reason and get a full refund if written notice is given at least two (2) weeks prior the scheduled date of the party. If the party is not cancelled with the specified period for cancellation, an amount equivalent to twenty percent (20%) of the total food purchased/reserved or Three Thousand Pesos (Php3,000), whichever is higher, shall be deducted from the amount subject of the refund, provided that cancellations made on the same date as the scheduled date of the party shall not be subject to any refund. The refund of fees paid for any add-ons shall be subject to the sole discretion of Company.
Important notes:
- Customer can no longer revert the changes once booking is cancelled
- You can only cancel a party at least 2 weeks prior to the scheduled date of party.
- Please read Jollibee Kids Paty Terms and Conditions for additional details on booking, payment methods, price adjustments, party conditions, mascot appearance, refunds/cancellation and liability.