If you're having trouble logging into your Jollibee account, don't worry! We’ve got you covered with some easy steps to resolve common login issues. Here’s how you can fix your login problems:
1. Common Login Errors
If you’re encountering an error message when trying to log in, consider the following:
- Incorrect Email: Double-check that you're entering the correct email address
- Email is invalid: Ensure your inputted email contains the "@" sign
- Account Locked: If you've tried logging in multiple times with the wrong OTP, your account may have been temporarily locked. Please check your email for the Account Unlock email, click on the Unlock my account link and log into the app or the website again.
2. Clear your browser cache and cookies
Sometimes, browser issues can interfere with the login process. Try clearing your browser's cache and cookies:
- Open your browser settings.
- Find the Privacy or History section.
- Clear your cache and cookies.
- Restart your browser and try logging in again.
3. Contact us for further assistance.
If you’ve tried all the steps above and are still having trouble logging into your account, please submit your request via the Contact Us form.
If you continue to face issues logging into your account, our support team is ready to assist you further. Please don’t hesitate to contact us!
Thank you for your patience, and we look forward to resolving your issue quickly!