Cancellations
To request a cancellation, open the order in the platform where you placed it and use the cancellation or support options available there. Cancellation eligibility depends on the platform and the order status.
Delivery Rider Concerns
Delivery rider concerns should be reported directly to the delivery platform so it can review the rider and order records.
Delayed Order/Order Tracking
Check the live status and estimated delivery time in the app where you placed your order. If the order is delayed or you need assistance, contact that platform’s support team from the order screen.
Changing Fulfillment Option
Fulfillment options are managed by the platform where the order was placed. Jollibee and Jolly cannot switch an existing GrabFood or foodpanda order between delivery and pick-up. Open the order and contact the platform’s support team if you need help.
GrabFood: Open the Grab app, select the relevant order, open Help Centre, and use the available Chat/Contact Support option for that order.
foodpanda: Open the foodpanda app, go to Help Centre > Get Help with My Orders, select the relevant order, and use in-app chat. You may also email support@foodpanda.ph