Refunds for online orders are handled by the platform where the order was placed. If the amount, refund method, destination account, or timing is incorrect, contact GrabFood or foodpanda support from the relevant order. Jollibee and Jolly cannot initiate, change, trace, or escalate a platform refund.
Refund processing time depends on the delivery platform, payment method, and payment provider. Please check the refund status or guidance in the app where you ordered.
GrabFood: Open the Grab app, select the relevant order, open Help Centre, and use the available Chat/Contact Support option for that order.
foodpanda: Open the foodpanda app, go to Help Centre > Get Help with My Orders, select the relevant order, and use in-app chat. You may also email support@foodpanda.ph.